Privacy Policy

1. Introduction

MAY ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our website and services.

By using maisonmay.fr, you consent to the practices described in this policy.

2. Data We Collect

We collect the following types of personal data:

Information you provide

• Account information: name, email address, password
• Order information: shipping address, billing address, phone number
• Measurements: body measurements you provide for your garments
• Payment information: processed securely by our payment provider (Stripe); we do not store card details
• Communications: messages you send us via email or contact forms

Information collected automatically

• Device information: IP address, browser type, operating system
• Usage data: pages visited, time spent, referring website
• Cookies: see section 6 below

3. How We Use Your Data

We use your personal data to:

• Process and fulfill your orders
• Communicate with you about your order status
• Share your measurements with our partner ateliers for production
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and services
• Comply with legal obligations

We will only send marketing communications if you have opted in. You can unsubscribe at any time.

4. Data Sharing

We share your data only with:

• Partner ateliers: your measurements and order details are shared with our Vietnamese tailoring partners to produce your garment
• Payment processors: Stripe processes your payment securely
• Shipping carriers: your name and address for delivery
• Analytics providers: anonymized usage data to improve our services

We do not sell your personal data to third parties.

5. Data Retention

We retain your data for as long as necessary to provide our services:

• Account data: until you request deletion
• Order history: 7 years for legal and tax purposes
• Measurements: until you request deletion (kept to facilitate reorders)
• Communications: 3 years after last contact

6. Cookies

We use cookies to:

• Essential cookies: enable core functionality (shopping cart, authentication)
• Analytics cookies: understand how visitors use our site (with your consent)

We only use tracking cookies with your consent. You can manage cookie preferences in your browser settings.

7. Your Rights

Under GDPR and applicable privacy laws, you have the right to:

• Access: request a copy of your personal data
• Rectification: correct inaccurate data
• Erasure: request deletion of your data
• Portability: receive your data in a structured format
• Restriction: limit how we process your data
• Objection: object to certain processing activities
• Withdraw consent: where processing is based on consent
• Lodge a complaint: with a supervisory authority — in France, the CNIL

To exercise these rights, contact us at contact@maisonmay.fr. We will respond within 30 days.

If you believe your rights are not being respected, you may lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France — www.cnil.fr

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption of data in transit (HTTPS), secure payment processing, and access controls for our systems.

9. International Transfers

Your data may be transferred to Vietnam for order fulfillment. We ensure appropriate safeguards are in place for such transfers in compliance with GDPR requirements.

10. Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via email or a notice on our website.